Refund and cancellation policy

You can cancel any time, in a couple of clicks:

• Go to Your account, Subscription and choose Cancel.
• Cancelling stops the next renewal. You keep full access until the end of the period you've already paid for, then the subscription ends.
• There's no cancellation fee, and you can subscribe again whenever you like.

A subscription gives you access to contact details as soon as payment succeeds, so we don't refund payments once a period has started, including renewals and partly used periods. Cancel before the renewal date to avoid the next charge.

We will refund a payment in full when:

• you were charged more than once for the same period;
• you were charged but your subscription was never activated, and we can't activate it for you;
• a payment was made from your account without your permission, and you tell us promptly;
• we're required to by law.

No refund is due if an account is suspended or closed for breaking our Terms of Service, or because a lister didn't respond, a property was no longer available, or a deal didn't go ahead. Those are matters between you and the lister.

• Use the contact form within 30 days of the charge, choosing "Billing and subscription".
• Include the payment reference from Your account, Billing and what went wrong.
• We'll reply within 2 working days. Approved refunds go back to the original payment method through Razorpay, and usually reach you within 5 to 7 working days, depending on your bank.

Listing a property on Handover Global is free, so there's nothing to refund for listings.