Privacy Policy

We use this data only for the purposes above, on the basis of your consent or to provide the service you asked for, and to meet legal obligations.

• Listers: when you send an inquiry, the lister receives your name, email, phone (if given) and message.
• Subscribers: a listing's exact address, contact name and phone are shown to people with an active subscription. Everyone else sees only the locality.
• Other users: the name on your account and your reviews are public on the listings you review.

We use these service providers to run Handover Global. They process data only on our instructions:

• Razorpay, for payments and subscriptions;
• Cloudflare, to store and deliver photos and uploaded documents;
• our email provider, to send account, inquiry and alert emails;
• Google, if you choose to sign in with Google;
• OpenStreetMap tile servers, which receive your IP address when you view a map on the site.

We don't sell your personal data or share it for advertising. We may disclose data when the law requires it, for example to a court or government authority with a valid request.

We use only what the site needs to work:

• Sign-in cookies, which keep you signed in. They can't be read by scripts on the page and are sent only to our own site.
• Your light or dark theme choice, and an unfinished listing form, saved in your browser so you don't lose them.

We don't use advertising cookies or third-party tracking. If you block cookies, you won't be able to sign in.

• Account data: while your account is open. When you ask us to close it, we deactivate it straight away and delete or anonymise your personal data within 90 days.
• Listings, inquiries and reviews: removed items are hidden immediately and kept for a limited time so disputes and fraud reports can be investigated.
• Payment records: for as long as tax and accounting law requires (currently up to 8 years in India).

Data is sent over encrypted connections. Passwords are stored as one-way hashes, sessions use secure cookies, and sensitive settings are encrypted. Admin actions are logged. No system is perfectly secure; if we become aware of a breach that affects you, we'll tell you and the authorities as the law requires.

Under India's Digital Personal Data Protection Act, 2023, you can:

• ask what personal data we hold about you and how we use it;
• correct or update it (much of it you can change yourself in Your account);
• ask us to delete it, or withdraw consent, where we don't need to keep it by law. Withdrawing consent may mean you can't use parts of the service;
• nominate someone to exercise these rights on your behalf if you die or become incapable;
• complain to our Grievance Officer, and if you're not satisfied, to the Data Protection Board of India.

To use any of these rights, contact us. We may ask you to confirm your identity first.

Handover Global is for adults. We don't knowingly collect data from anyone under 18. If you think a child has given us personal data, contact us and we'll delete it.

If we change how we use personal data, we'll update this page and its date, and tell account holders about significant changes by email or on the site.